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Practical Business

In a typical office or workplace context, the student can

  • listen to, understand and record practical factual information given in message form
  • deal with basic social situations, such as making introductions, asking/giving permission, showing gratitude
  • deal with the basic methods of modern office communication i.e. write an accurate email from information provided; write an appropriate email response to an enquiry

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Summary of Tasks

Level One Anglia Practical Business English Time allowed - One Hour
Total marks: 100
Part 1 Listen to an answer phone message (3 times), and complete a form. 20 marks
Part 2 Listen to statements or questions (twice) and choose the best response from three multiple-choice options. 20 marks
Part 3 Read an email containing detailed information. Write an answer using the information given and the email shell provided 30 marks
Part 4 Read two emailsWrite an answer to the second email using the first email as a model. 30 marks

Exam Content

Part One

In this section the candidate hears a message that has been left on an answer phone, by a single speaker. The candidate hears the message three times. The message contains factual information. On the question paper there is a form, with ten gaps where information is missing. The candidates must complete the gaps in the form from the information they hear. The information typically includes: dates; prices; names (which may be spelt out); numbers such as telephone numbers; places; and single words or phrases, such as 'sales', and 'our meeting tomorrow'. This section is thus testing the candidate's ability to understand and accurately record the kind of practical information he or she would need to be able to deal with at work in a typical office context.

Part Two

In this section there are ten three-option multiple choice questions. For each question, the candidate hears a speaker give an opening gambit or prompt. The candidate hears this input twice. He or she must then choose the best response from the three given.

This section is testing the candidate's ability to deal with basic social situations in the workplace, such as making introductions, and their ability to deal with necessary exchanges, for example between colleagues (Do you mind if I open the window? - No, that's fine) or colleagues and clients (Come in. Have a seat. - Thanks).

Part Three

In this section the candidates are given an email to which they must respond using the shell provided. They are also given a short text containing all the information they need to be able to answer the fax. For example, the fax may contain a number of questions such as:

  • When does the conference start?
  • How much does the conference cost?

The information required, '30 September 2001' and '£350', would be contained in a short, separate text about the conference. The candidate would find this information in the text and use it in their response. This section is therefore testing the candidate's ability to use a common method of communication in business - the email - and to accurately answer questions from information provided.

Part Four

In this section the candidates are given two emails to read. One of them is a response to an enquiry. This one, the candidates must use as a model for their own email. The other is an open enquiry, for example about the price and delivery dates of a product. The candidates must respond to this enquiry with the invention of simple practical details. This section is testing the candidate's ability to manipulate a common method of communication in business - the email - and to construct a plausible response to an enquiry.